The Customer Viewpoint
What are customers’ expectations when they need to “get their message across”
… and why do they choose Impact Sign Solutions to help?
We constantly seek the views of our customers and, more importantly, act on the feedback we receive. When asked what they ‘expect’ when looking for a sign solution, these are some of their comments:
  • “Having a sign made is a difficult process…”
  • “I have no idea how much it costs to get the job done…”
  • “Customer service in this business is generally pretty poor…”
  • “We won’t always get what we were expecting…”
  • “We’ll end up with what the provider sells us rather than what we really want…”
  • “The way things are priced is confusing…”
  • “The staff on the phone have little or no experience…”
  • “I expect delays, bad advice, late delivery and poor quality…”
  • “The quotation is complicated and difficult to understand…”
  • “There will be problems resulting from a lack of communication…”
  • “I won’t get the truth…”
  • “There is a ‘never on time’ kind of attitude…”
  • “I don’t understand the industry jargon…”
  • “I doubt whether the end product will meet my expectations…”

And why customers choose Impact Sign Solutions:

  • Recommended by someone else
  • Easy to deal with
  • Friendly and professional
  • Competitive prices
  • Wide range of products
  • Quality end product that meets expectations
  • Good communication throughout the project
  • Knowledgeable staff
  • Deliver on time
  • Fast processing of order
  • Quick to respond
  • The buck stops with them…no excuses!
Impact Sign Solutions Ltd  • Tel: 01296 488902 • Fax: 01296 488869 • E-mail: