FAQ

We have started to comply a list of FAQs based upon what our customers ask. Please do hesitate to contact us if your question isn’t listed below. We will add more questions and answers on here as we get them.

General

Why are signs important?

Business signs are an incredibly important part of building your brand awareness and being seen by your audience for all the right reasons. Having a sign on the side of your building not only communicates who you are, but it also shows your values and standards. Your audience will form an opinion of your business before they even step foot in the door.

If you have a quality made sign that looks professional, your customers will know that they are going to get an excellent service or product from you. If your sign is falling apart or looks shabby, you might lose custom because customers have formed a bad opinion of your business.

Taking the time to make the right first impressions is vital.


What sign do I need for my business?

We can create a variety of signs, however the sign that is right for your business all depends on your business premises and area where we can install the sign.

If unsure of what you require, a member of the Impact Sales team can come to see you to advise/conduct a site survey.


Why should I work with Impact Signs?

We have been established in Aylesbury so with over 100 years combined experience; in a nutshell, we know our stuff!

We have an excellent reputation for our expert craftmanship, product knowledge and customer service.


What other services do you provide?

We do more than just signs! From engraving, vehicle graphics, branded clothing, exhibition graphics to business cards and promotional items, we offer a host of products that help you to promote your company and get you seen by your ideal audience.

Take a look around our website to get an idea of the choice or contact us to give you some inspiration.


What signs can you create?

We design, create and install a range of signs, including external fascia (the sign that goes on the front of your building), post mounted signs, anti-vandal signs, pavement signs, illuminated signs, internal signs, wall graphics and branded wallpaper to name but a few!

We offer a huge variety, and together we can find the best ones that suits you and your business.


Can you make a custom sign?

All our signs are bespoke made to suit your requirements, size, design, material etc. All we would need to do is speak to you about what you are looking for so we can quote appropriately.


Do you offer a design service?

We certainly can. We have a fantastic inhouse designer who can work her magic for you. However, the design will only be as good as the brief that you provide us with. Giving us a clear brief with detailed specifications of what is required will help us achieve the right result first time.

We would discuss your requirements and work out the most cost effective way to give you stunning designs.


Can you create a logo for me?

Yes, we can produce a logo for you. We would need to know a few things though:

  1. The name
  2. If there is a particular font you would like to use
  3. Colours
  4. Have you seen anything you like the look of?
  5. What do you plan to use it on?

The reason we ask the final question is so we can get an idea of how you'd be using the logo  e.g. would it be going onto a variety of different items and materials. If you wanted to use your logo on signs, t-shirts and business cards, we would need to ensure that the design and detailing would work across the three items for each of their different manufacturing processes.


Can I use copyrighted images?

No. You cannot publish copyrighted images without consent or a valid license. If you want to use an image that's copyrighted, you must either get permission from the owner of obtain a license.

Ideally you should use images that belong to you and are to do with your business. This will help to better promote your company and what you do.


How much do signs/graphics cost?

This is a how long is a piece of string question. It all depends on what type of sign you’d like, what material you are looking for, size, the design you’d like on it etc. There are many variables to take into consideration.


What your normal lead times?

Every sign is different, but we are quick!

A full fascia sign re-fit may take up to two weeks. Whereas site boards, garments, plaques, banners etc, are approx 3-5 working days; however in some cases, can be same/next day.


How much do you charge for delivery?

We use FedEx for most deliveries. The standard rate is £9.60 + VAT. However, large or heavy parcels will cost extra but you will be advised of this charge within your quotation. For some products, we would deliver via our own Transport.


Do I get to see a proof?

You will always receive a proof if we are producing the artwork for you. We will never go ahead with the work unless you are 100% happy with the artwork/design proof.


Do you come to site to see what I need?

Yes, we can do this. It will give us the opportunity to meet you and hear more about your project. It will help us to get an idea of what is possible for you and also give you some ideas which you may never have thought of!


Can I see the material you will be using beforehand?

Yes, we can show you a sample or swatch of material to help you get an idea of the quality of material that we use.


My artwork files are too big to send to you, can you help?

We would recommend using WeTransfer (its free!) to send any large files.


Can you colour match exactly?

It is important we make you aware that we can’t guarantee the colour we print will match the original. We will do our utmost to match the colours as accurately as possible, but we may not be able to get the exact colour you want.

We offer a bespoke service that matches an original colour as close as possible. This service is not offered as standard, as this process takes time, and it does come at a premium cost.


How far will you travel?

We are based in Bucks, but we travel to wherever we are needed as long as we are able.


Do you need planning permission to put up a sign?

This is very much dependent on a number of elements, for example location, how large your sign is, if its illuminated, materials etc.

It would be best to contact your local council first to check if you need to obtain permission.


How can I pay?

We have a variety of ways you can pay:

  • Credit/debit card; details can be taken over the phone (we never store them on our system) or at our trade counter
  • BACS
  • Credit account (this will need to be applied for)


Can you deliver the item?

Yes. We can deliver items to you, or we use a courier (TNT, DPD, DHL, FedEx etc).

When sending an enquiry, please let us know if you would like us to give you a cost for this.


Can I buy items online?

We currently have an online shop which has promotional items, safety signs and Covid related safety products.

We are in the process of updating our website to allow for other products to be purchased online so watch this space!


Can I get a price over the phone?

For some standard items we may be able to give you a cost over the phone. Generally, though we do email a quote so that you have a formal quote in writing.


Do you measure up? Can I do it myself?

We can either come to site to measure up, or we can take the measurements from you. With the latter, the onus is on you to get the detail absolutely correct. We cannot take any responsibility for the final item being the wrong size.


Do you have any accreditations?

We are Trading Standard Approved and hold ISO 9001:2015 accreditation. More details can be found on our guarantee page.


Fascia/Outdoor Sign

Why does my business need a fascia?

This is the first sign/brand that your customers and potential customers see before they walk through your door.

Your audience will form an opinion of your business before they even step foot in the door, so you want them to get a positive opinion of you the moment they see your sign.

If you have a quality made sign that looks professional, your customers will know that they are going to get an excellent service or product from you. If your sign is falling apart or looks shabby, you might lose custom because customers have formed a bad opinion of your business.

Taking the time to make the right first impressions is vital.


Why should I invest in outdoor signs?

Outdoor signs can be seen by a vast number of people who are driving/walking by your workplace. Signs increase brand awareness, letting customers know you are there and what you have to offer.


I need a new fascia. Can you make a new one and replace the old one?

Yes. We can visit your premises to see what is required and advise on the best material and design. We can also dispose of your old sign.


Do you take the old signs away?

Yes. We will dispose of this safely and securely.


What materials are available?

We work with a wide range of material including Correx, Foamex, Perspex, Alupanel and Aluminium. All are of high quality and look professional, and each has their own benefit depending on what you are looking for.


I’d like individual lettering - can you do this?

Yes, we can! We can produce stylish individual lettering in your font and colours. We can create these in a variety of materials that are either flat cut or built up.


Can I have lights? Can you fit them, or do I need to get an electrician?

Yes. Adding lights to your fascia signs gets your business seen even at night-time! This is a great investment. Our lighting range includes trough downlighting and spot lighting.

We can install these for you, but you will need an electrician to do the final connection and supply you with a certificate.


How long will it take?

Depending on requirements, creating a basic fascia sign will take approximately 5-7 working days. We will always keep you updated on the progress.


What maintenance will it need?

This is very much dependent on the material. Please contact our skilled sales team for more details.


How long will it last?

This is all dependent on the material and what your sign is being used for.

For example, if you are looking for a temporary sign to last a few months, we would recommend using Correx. This will certainly do the job and more. If you are looking for a longer lasting sign, then we would advise using an alternative product that we know will still look professional in years to come.

Please contact our team to discuss your requirements.


I need a temporary sign while you make my new sign – can you help?

Yes! While your main sign is in production, we can produce a PVC banner or Correx sign for a small cost.


Can I install them myself?

This is totally your decision. We can either supply the sign for you to install or our skilled installers can fit it for you.

If you choose to install yourself, once we have handed the sign and fixings to you, we take no responsibility for what happens next!


What is the process for ordering a sign start to finish?

Here’s what happens when we produce a fascia sign for you…

Enquiry – let us know what you’d like. We can either discuss your requirements over the phone, at our trade counter, by email or in person on a site survey. Our skilled sales team can discuss all your requirements and recommend what would be best for your sign.

Design - Once the cost is agreed, you can either supply us with the artwork or our in-house designer can produce this for you.

Proof – if we have produced the design, we will ask you to check over the design and confirm its correct and you are happy to proceed before any work starts.

Manufacture – all our signage is produced in-house. Whilst in production we would keep you up to date with timescales etc.

Delivery/pick up/install – depending on your requirements, we will contact you to arrange collection of your sign, advise you the sign is being despatched or arrange the install at a convenient time for you.


Vehicle wraps

Information to come. In the mean time drop us a line with your question.


Event/Exhibition

I need some collateral for an event – what can you offer?

We offer a huge array of event and exhibition collateral to help get you noticed for all the right reasons. From exhibition pop up stands, feather/teardrop flags and pull up banners to printed marketing collateral, banners and posters.

We are your one stop shop for all your event needs!


We need some branded merchandise. Can you help?

Yes! Please check out our online promotional catalogue.


Rebrand

Information to come. In the mean time drop us a line with your question.


Wayfinders

Why are these important for businesses?

Wayfinders or directional signs help your employers and customers move around your business with ease, without getting lost. They don’t only help them to find their way, they also let them know when they have reached their destination.


What type are available?

We have a range of posts mounted signs with directional fingers, modular signs, wall mounted signs etc, all providing flexible solutions.

We also create door signs/plaques, floor graphics and more, to let customers know they have come to the right place.


Floor graphics

Information to come. In the mean time drop us a line with your question.


Window graphics

Information to come. In the mean time drop us a line with your question.


Engraving

Information to come. In the mean time drop us a line with your question.


Clothing

Information to come. In the mean time drop us a line with your question.


Printing

Information to come. In the mean time drop us a line with your question.


Safety signs

I need a variety of safety signs – can you help?

Yes. We have a catalogue of standard safety signs available that you can browse through, see costs and purchase.

If you can’t find what you are after, please get in touch. We can also produce bespoke safety signs.